Job Description

Job Description

Responsibilities:

• Participates in requirements gathering, design workshops to understand applications functionality and Support requirements for the team to take on
• Level 2 and 3 Salesforce support / interaction with business and other teams
• Tool/technical assessment for releases
• Build design documents
• Feasibility analysis
• Support technical architecture of the solution
• Defines mapping specifications for integrating Salesforce with other enterprise applications
• Application support, incident analysis and problem reduction
• Lead and mentor the Salesforce support team onsite and offshore

Qualifications

• Bachelor s degree in Computer Science or equivalent
• 4+ years of experience in SalesForce.com project implementation and experience in enterprise level project and regional rollout
• Full life cycle implementation and support, hands on technical knowledge and architecture solutions required
• SalesForce.com certifications and good knowledge of the Salesforce.com platform (i.e. Visual force, Apex, Salesforce Lightning, Integration etc.)
• Experience migrating from Classic to FSC and Lightening
• Able to work well in a cross functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture
• Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners.
• Excellent customer service and eager to help and learn leading edge technologies (SF and other supporting services and components)
• Good communication skills; written and verbal

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